Our Commitment to Satisfaction
We stand behind the quality of our products. If you are not satisfied with the condition of your unit, we want to make it right.
Cancellation Policy
- If you need to cancel an order before the container is delivered or picked up, a full refund of your deposit will be issued.
- Custom Fabrication: Because custom modifications are unique to you, cancellations on modified units are subject to a restocking fee covering the labor and materials already invested.
Return Policy
- Inspection Window: Buyers are strongly encouraged to inspect their container upon delivery or pickup. You have 24 hours from the time of delivery to report any discrepancies or damage that was not disclosed in the purchase agreement.
- Fitness for Purpose: We guarantee the container meets the specifications we agreed upon (e.g., wind/water tightness).
- Change of Mind: If you return a container due to a “change of mind” after delivery, you are responsible for the return delivery fees and a potential restocking fee (typically 15-20% of the purchase price). The unit must be returned in the same condition it was delivered.
- Damaged or Incorrect Units
- In the rare event that a unit is delivered damaged or the wrong item is sent, please contact us immediately. We will:
- Document the issue.
- Offer a partial refund to compensate for the damage (if you choose to keep it).
- Or, arrange for a full return and replacement at no extra cost to you.
- Refund Processing
- Refunds are processed back to the original payment method within 5–10 business days of approving the return.
